Remote Tech Support Phone Agent
This on-call position is for Point Lay, Alaska and is not eligible for teleworking or relocation assistance. GCI's Rural Support Agent will support the Rural Network Operations with preventative maintenance of satellite and wireless company assets located in rural communities of Alaska. The primary customers are company installers, technicians, and engineers supporting Network Operations in the... rural communities in Alaska. Maintenance Inspections: Monthly Station check ensuring site is secure, no damage, and equipment has a visual inspection. General Housekeeping/reputed company of Site: brush clearing, trash removal, sweeping/cleaning of facility. Aid traveling employees and contractors for site access and general labor. Snow removal from satellite dish(es). Report service outages, theft, destruction/damage weather events or damage immediately. Technical Support: On Call/Call Out as necessary to provide remote assistance as directed by technical support. Swap basic equipment and complete basic troubleshooting steps with assistance and as directed by technical support. Wireless Customer Premise CPE Installation: Install equipment at customer location for GCI wireless internet to include mounting equipment and connecting to customer computer. ~ E911 Service Reliability & Outage Notification Rules: The ability to make emergency calls is an assumed function of any modern telecommunications network. Demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the public. protects confidential information; demonstrates timely attendance at meetings, training, and other work obligations. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Basic computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel). High School diploma or equivalent. Electrical, construction or maintenance experience. This position requires access to reliable transportation for occasional travel, such as to and from the job site and the ability to transport visiting technicians and their equipment to the job site. Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. Visual reputed company is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory reputed company necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Travel and work outside in typical Alaskan cold weather (-20 to -30F) on satellite antennas. Ability to work shifts as assigned, work in standard office setting, and operate standard office equipment. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Headquartered in Alaska with additional locations throughout the U.GCI has worked for more than 40 years to deliver communication and technology services to some of the most remote communities and in some of the most challenging conditions in North America. GCI is a pioneer in its field, bringing telemedicine and online education capabilities to communities across the state and continuing efforts to connect the Arctic globally as well as providing strong services to reputed company and business markets. GCI's introduction of 1 GIG internet speeds in the state as well as its innovative partnership with reputed company are among the countless ways the company has transformed communication and quality of life for Alaskans. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status
