MongoDB Database Support Engineer

Job Description:

  • Providing best of breed professional technical support services for MongoDB
  • Resolving complex problems for customers with demanding deployments and business needs
  • Assisting fellow support engineers
  • Leading the way in blogging and Support content creation
  • Collaborating with other departments
  • Having a direct, positive impact on product strategy

Requirements:

  • Excellent knowledge of both RDBMS's and MongoDB, including:
  • All aspects of configuration and best practices.
  • Schema design, performance tuning, query optimization, & index tuning.
  • Backup solutions.
  • Replica set and sharding topologies.
  • Engine selection and usage.
  • Detailed understanding of monitoring requirements.
  • Demonstrable experience of administering Linux based systems.
  • Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes
  • Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
  • Enthused to expand your skill set with new technologies as the industry continues to evolve
  • Availability to travel for the occasional team meeting, conference and customer visit
  • Experience working with customers in English
  • Completed MongoDB University courses
  • Percona Backup for MongoDB
  • Experience with MongoDB Atlas
  • Postgres DBA troubleshooting (basic level or higher)
  • Nagios, Percona Monitoring Plugins and other monitoring tools.
  • Configuration management solutions such as Ansible, Puppet or Chef.
  • Percona Toolkit suite.
  • Writing Python and golang is preferred
  • Hands on experience of MySQL (Minimum 2+ years).

Benefits:

  • Flexible work hours
  • Various paid time off programs
  • All your equipment for your remote office
  • Funds for career development (external training, certifications, conferences)
  • Ongoing connectivity allowances
  • Opportunity to participate in our equity incentive plan
  • Support for a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, and FryDays
  • Support for being socially responsible through our PAVE volunteering program and Women Transforming Technology
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