Developer Advocate – Service Management

Job Description:

  • Act as a subject matter expert for service management, including incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation
  • Create demos, public speaking content, blogs, documentation, webinars, open-source contributions, research reports, and other content to build Datadog's reputation in DevOps, Monitoring, Observability, and Security
  • Partner with product engineering teams to build compelling demos and coach internal engineering teams on communication and presentation
  • Interface with open-source communities to drive key messaging and develop new Datadog integrations
  • Contribute product feedback, documentation, or code

Requirements:

  • Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer, or Software Developer
  • Hands-on experience as an on-call/incident responder and running production systems in complex IT environments
  • Strong understanding of incident response, on-call, post-incident reviews, and SLOs
  • Experience using service-management tools such as Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, or Cortex
  • Approximately 2+ years of experience in storytelling and creating compelling technical content
  • Publicly available writing samples, blog posts, demos, or technical presentation recordings
  • Comfortable with at least one scripting or programming language, such as Node.js, Python, Go, or Bash
  • Familiarity with APIs, IaaS cloud services, and containers
  • ITSM platform experience with ServiceNow or Jira Service Management is a bonus
  • Active membership in SRE, DevOps, or incident-response communities is a bonus

Benefits:

  • No benefits, perks, or compensation extras are specified in the posting
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