COO (Fashion eCommerce) - USA (REMOTE)

Chief Operating Officer (COO)Search conducted by Psyent Consultancy on behalf of a confidential client

REMOTE (United States) | Full-Time

 

About the Company

Our client is a fast-scaling global premium streetwear brand with strong traction across the US, Japan, and Europe. Known for bold design, limited drops, and cultural relevance, the brand is entering a critical growth phase - transitioning from a high-momentum startup into a structured, scalable, and investor-ready company.

Challenges You Will Solve
  • Lack of structured processes across operations, CX, and logistics
  • Fragmented systems between Shopify, 3PL, and internal workflows
  • Inefficient handling of preorders vs. available inventory
  • Poor visibility on profitability and SKU-level performance
  • High dependency on manual work and ad-hoc team coordination
  • Growth initiatives not consistently translating into revenue
  • National and international expansion yet to be fully operationalized
Key Responsibilities

1. Operational Structure & Execution

  • Build and implement SOPs across all departments (CX, logistics, wholesale, finance)
  • Fix operational inefficiencies across CX quality, inventory flow, and preorder management
  • Drive daily execution discipline across teams

2. Systems & Process Optimization

  • Align and optimize Shopify, 3PL partners, and internal tools (Gorgias, Klaviyo, etc.)
  • Reduce manual errors in fulfillment and stock management
  • Implement scalable workflows and automation

3. Revenue Execution Support

  • Ensure growth initiatives translate into revenue and sell-through
  • Align marketing, wholesale, and inventory strategy
  • Support product drop planning to avoid cannibalization

4. Team Management & Accountability

  • Introduce clear KPIs across all teams
  • Manage a remote global team
  • Hold departments accountable for execution, performance, and timelines

5. Scaling Infrastructure

  • Build internal structure to support scaling from $12M to $30M+ revenue
  • Define org structure - who to hire, when, and why
  • Systematically reduce founder dependency in day-to-day operations

6. Financial & Reporting Readiness

  • Partner with accounting on accurate monthly P&L and inventory-based COGS tracking
  • Build investor-ready reporting
  • Prepare the business for due diligence, fundraising, or potential exit
Ideal Candidate
  • 8–15+ years in operations, COO, or Head of Operations roles
  • Experience scaling fashion, e-commerce, or streetwear brands
  • Strong grasp of inventory, supply chain, and DTC + wholesale models
  • Proven track record fixing messy operations and building structure from chaos
  • Experience preparing companies for investment or acquisition is a strong plus
  • Execution-focused — you build things, not just decks
What's on Offer
  • Competitive compensation (base + performance bonus)
  • High ownership and real decision-making power
  • Direct collaboration with the founder and leadership team
  • The opportunity to structure and scale a recognized global brand
  • Potential long-term upside tied to company growth
 
APPLY HERE: COO Job

Remote

Skills:
Accounting, Automation, Cost of Goods Sold (COGS), Due Diligence, Finance, Fundraising, Global Branding, Leadership, Logistics, Marketing, Operations Processes, Performance Metrics, Procedure Implementation, Process Improvement, Product Support, Profit & Loss, Remote Team Management, Sales, Startup, Stock Keeping Unit (SKU), Supply Chain, Team Lead/Manager, Third-Party Logistics (3PL), Wholesale Industry, eCommerce


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