Virtual Veterinary Care Coordinator (U.S. Hours)
Salary: $900 – $1,400 per month, USD-linked, based on experience
Location: Remote — work from anywhere in South Africa
Hours: 3pm – 11pm SAST or 6pm – 2am SAST (U.S. business hours) — your mornings are completely free. No weekends.
Requirement: 2+ years working in a veterinary practice. Applications without veterinary practice experience are automatically rejected.
The Role
You'll be the dedicated remote front-desk for one U.S. veterinary clinic — their care coordinator, their client's first voice, part of their team every day. This is real veterinary work, done from home, paid in USD salary.
No commute — for most clinic staff, that's R800 – R1,500/month straight back into your pocket, on top of the salary.
What You'll Be Doing
- Client Communication: Answer and initiate calls, texts, chats, and emails from pet parents with empathy and clarity.
- Appointment Scheduling: Book, reschedule, and confirm visits following your clinic's exact workflow.
- Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
- Estimates & Treatment Plans: Build estimates in partnership with the veterinary team.
- Records: Keep medical records, notes, and workflows tight and up to date.
- Protocol Adherence: Follow your clinic's systems, preferences, and communication tone exactly.
Who We're Looking For
- Veterinary experience: 2+ years in a veterinary clinic or hospital — front desk, reception, practice administration, or client care.
- Spoken English: You'll be on live calls with American pet owners all day. Clear, confident spoken English is essential — and it's the first thing we assess.
- Tech-comfortable: You can juggle practice management software, VoIP tools, and client comms platforms, and learn new systems fast.
- Detail-oriented: Your notes and records don't miss things.
- Independent: You work from home, own your outcomes, and communicate proactively.
- Remote-ready: Stable high-speed internet and reliable power backup.
Why Mascotte
Mascotte is a fast-growing, tech-enabled company transforming how U.S. veterinary practices operate behind the scenes. We're not a staffing agency — our team members are dedicated, long-term extensions of the clinics they support. Everyone here has lived the vet clinic hustle.
- USD-linked salary of $900 – $1,400/month, based on your experience
- Mornings free for family, study, or life
- Full training on U.S. clinic systems and client communication
- A tight-knit team of vet-industry people who speak your language
- Real growth: senior roles and higher-responsibility positions as we scale
Our Hiring Process — fast and transparent
- Apply (2 minutes, with screening questions)
- Culture-fit interview
- Case study
- Interview with a live client scenario
- Final call → offer
We move in days, not weeks.
If you've got real veterinary practice experience and you're ready to take it remote — Mascotte wants to hear from you.
Pay: R16 000,00 - R24 000,00 per month
Application Question(s):
- This role requires full-time availability on a fixed shift of either 3pm–11pm SAST or 6pm–2am SAST, Monday–Friday. Are you able and willing to commit to both of these shifts?
- How many years have you worked as an employee in a veterinary clinic or veterinary hospital? Note: pet ownership, pet sitting, grooming, dog walking, animal shelter volunteering, and animal care courses do NOT count as veterinary practice experience.
- Which veterinary practice management software have you used?
- Is English the language you are most comfortable and confident conducting fast-paced, professional phone conversations in?
Work Location: Remote
