Urgently Hiring: Call Center Intake Specialist  Evening Shift
No experience needed! We offer full training for our new Call Center Intake Specialist  Evening Shift And Weekends  Fully Remote! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
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Call Center Intake Specialist - Evening Shift and Weekends - Fully Remote - reputed company - Saint Louis, MO - work from home job Company: reputed company Job description: Job Description: Additional Information About the Role  $Up to a $2300 Sign on Bonus  Shift information: Shift will be 4 pm-12:30 am PLUS alternating weekends.  Types of clients seen: Taking calls at our Call Center so no clients seen but the calls taken will vary from crisis support by completing assessments for same day access clients in crisis  What is the team dynamic for this department: This team is joining our Call Center group that is well-established. There is a lot of great support with these folks! They will be helping to train/onboard our new hires.  Location: Fully remote work from home position, with the exception of training which will take place at the BLI during their regularly scheduled hours  Ideal Skill Set: Experience with crisis support, independent worker, general knowledge about DMH programming is a bonus but not necessary  MUST HAVE skills for this position - Technology  everything is on the computer so this person needs to be very skilled with Teams, Outlook, and will be learning our internal communication systems (myAvatar the EMR and our phone system); experience working with BH clients  Job responsibilities: Providing crisis support to callers in need/dispatching Mobile Crisis teams as needed, coordinating care for active clients that are calling in for support from their team members, screening individuals for BJC BH services, providing community referrals as needed  Example of a typical Day: Taking calls, scheduling appointments, providing crisis support and community referrals  Most common challenges: Call Center is a structured workplace  breaks and PTO are coordinated with the team to ensure phone coverage  Must have a MO LPC or LCSW Clinical Mental Health License Overview BJC Behavioral Health is a reputed company that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, reputed company, St. Fran ois, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system. Inform, outreach, screen for services, and successfully refer people to the appropriate services within the organization and larger community in a manner that is timely and respectful. Preferred Qualifications Role Purpose The Intake Specialist provides the initial screening and evaluation of individuals seeking service from BJC Behavioral Health. This position will use its knowledge of eligibility requirements to refer and connect individuals to services, both internal and external, that will address the identified need. This position will also provide interim case management for those who will receive case management internally but have yet to be assigned to a team. Additionally, the Intake Specialist will provide brief evidence-based therapies to address problems that can be resolved through clients? own actions and/or thought processes. Responsibilities * Provide an initial evaluation of need, triage services according to assessed need, and, if appropriate for BJC BH services, complete an initial psychosocial assessment and treatment plan, that meets accrediting and third party payer requirements. Components of this include:?The ability to accurately evaluate an individual?s observed and stated symptoms and the reports of others and make recommendations based on these evaluations;?The training to perform a mental status exam; ?The ability to assess crisis and safety issues;?The ability to assign an accurate provisional ICD 10 diagnosis;?The ability to administer standardized assessments that demonstrate inter-rater reliability, (i.e. DLA-20, Level 1 Dx. Screenings, Suicide Risk Assessments, etc.) to determine areas of concern and levels of functioning.?The ability to make recommendations that demonstrate current knowledge of issues related to mental illness and serious emotional disturbances and are logical conclusions of the information gathered?The ability to clearly and succinctly present the information gathered in a formal assessment that presents relevant history and th