Tech Officer: Technical Support Free State

"Core DescriptionResponsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applicationsKey Deliverables / Primary FunctionsProviding technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets.   Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis.    Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.   Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution.    Maintaining good client relations.  Tracking and managing work records, as well accurately compiling reports, including job reports.  Core Functional Skills & CapabilitiesICT Knowledge Technology Consulting Problem solving Customer Service TeamworkCore Behavioural CompetenciesWorking with people Following instructions & procedures Achieving personal work goals & objectives Applying expertise & Technology Delivering Results & Meeting customer expectations Culture Match Job MatchMinimum QualificationsNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageExperienceMinimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment CertificationsMicrosoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.Professional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpecial Requirements / Employment ConditionDrivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when requiredWorkplace / Physical RequirementsFull-time Client Based Position Revenue Generating Billable"

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