Student Services Manager

Student Services Manager


Reference Number: JR

Location: Manchester

Working Pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £27,000 - £28,000 per annum plus up to £5,000 performance related bonus

We are looking for a Student Services Manager to join our team.

As the Student Services Manager oversees general customer services, student finance and manages day-to-day student administration. You will ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser:

What you’ll bring to the role

  • Experience in administration work (preferably in an ELT environment).

  • Experience in dealing with and solving complaints.

  • Experience in selling products and services.

  • Experience in working in a customer-facing environment.

  • Ability to deal with and resolve a high volume of queries efficiently.

  • Ability to demonstrate safe recruitment practices leading to the hiring of exceptional staff.

  • Ability to find and present solutions to problems.

  • Ability to manage and implement change.

  • Ability to manage performance and development of staff.

  • Ability to motivate others to achieve goals.

  • Ability to promote the school and KIL services.

  • Ability to relate to and build rapport with international students.

    • What we do


    Every year, Kaplan International Languages(KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

    What we offer

    As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

  • 28 days annual leave*

  • Big discounts on Kaplan courses for you and your family

  • 24/7 confidential helpline providing counselling and other support services

  • Company pension contributions

  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

  • Medicash Health Cash Plan

    • *

    Salary: GBP 27000 - 28000 per year
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