SNAP Quality Assurance Consultant
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit
Our Human Services team helps state and municipal human services and economic development agencies keep their promises-responsibly and sustainably-to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.
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PCG is seeking a highly motivated and dependable Supplemental Nutrition Assistance Program (SNAP) Quality Assurance Consultant with hands-on experience managing and/or administering SNAP eligibility and quality assurance processes. This person will serve on multiple projects assisting states improve payment accuracy and case processing. It is critical that this person is deeply familiar with SNAP policy AND can coach and advise PCG clients.
PCG is seeking a highly motivated and detail-oriented SNAP Quality Assurance Consultant. This person will work on a project team to analyze SNAP eligibility operations, quality assurance processes, and performance data to deliver effective solutions to state agencies. This job will include:
- Observe and analyze current state business processes related eligibility operations and case processing
- Review and analyze Quality Control findings and other data to identify root cause of payment errors
- Translate QC findings into actionable improvement strategies, help states turn findings into training/job aids, policy clarifications, or system/process changes
- Perform in-depth case reviews to identify root cause of payment errors
- Identify measures to reduce payment errors, improve efficiency, and improve customer service
- Develop tools to help conduct quality assurance activities, including measures to prioritize and review error-prone cases
- Advise agency leaders on implementation and change management
- Coach supervisors and eligibility processing staff on enhancements to business processes and systems
Required Skills:
- Strong communicator
- Extensive understanding and knowledge of SNAP eligibility policy.
- In-depth experience with SNAP Quality Control process and error rate calculation.
- Ability to work closely with other team members and managers.
- Ability to coach and advise PCG clients (e.g. state agency leadership, SNAP directors, eligibility staff, etc.).
- Solid level of comfort with Microsoft Office Suite applications, including Outlook, Word and Excel.
- Detail and process improvement oriented.
- Enthusiastic, independent, and self-motivated.
- Ability to prioritize work and meet deadlines.
- Ability to recognize and maintain the confidentiality of all materials in the work setting.
- Ability to work independently with limited in-person supervision.
Education and Experience:
- Minimum of 5+ years of prior experience supervising SNAP eligibility staff and/or completing SNAP quality assurance activities
- Previous experience in consulting and/or training strongly preferred
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The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
Compensation:
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
Range: $70,800 - $95,000
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
EEO Statement:
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
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Skills:
Analysis Skills, Billing, Business Analysis, Business Processes, Change Management, Coaching, Communication Skills, Consulting, Customer Support/Service, Data Processing, Department of Health and Human Services, Detail Oriented, Economic Development, Establish Priorities, Feasibility Analysis, Financial Planning, Government, Government Organizations, Grant Administration/Management, Health Education, Leadership, Legal, Medical Genetics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Military, Multitasking, Nutrition, Operational Audit, Operational Improvement, Operations Processes, Outsourcing, People Management, Process Improvement, Quality Assurance, Quality Assurance Methodology, Quality Control, Root Cause Analysis, SNAP, Team Player, Time Management
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Public Consulting Group Inc
