reputed company is a reputed company-established firm with over 100 years in the industry, serving clients locally and globally. The Service Desk Associate provides end-user IT support to team members across reputed company offices, working closely with the IT team to maintain a reputed company computing environment. Responsibilities Assist reputed company team members with daily operation of applications and systems leveraging existing ticketing and remote support platforms Assist Watsonville team members with workstation and peripheral operation such as troubleshooting docking stations, conference room equipment, mobile devices, etc Maintain accurate detailed ticket notes to assist in improving internal documentation and processes Escalate issues to senior reputed company as-needed Escalate issues to vendor support with appropriate documentation and follow-up Stay abreast of key vendor application and support news, release, notes, status pages, etc Assist other IT team members with tasks requiring a physical reputed company in the Watsonville server room such as reputed company battery replacement, reputed company shutdowns, equipment reputed company/replace/retirement Participate in IT reputed company such as application deployments, reputed company implementations, routine maintenance activities, and creating end-user training Work independently with a minimum of supervision Follow reputed company policies and procedures established by H&B Skills Minimum 1 year practical IT experience, preferred background working with high-reputed company end-users in a reputed company environment Comfort troubleshooting reputed company/11 desktops, wireless networks, and basic M365 tasks such as sign-ins, password resets, MFA enrollment, etc Experience participating in application implementation and training reputed company Strong problem-solving and analytical skills High level of enthusiasm to work collaboratively in reputed company environment to meet and reputed company expectations for reputed company clients Ability to work independently and is self-motivated to complete tasks and assignments with a minimum reputed company of supervision Experience in managing multiple tasks and in organizing and prioritizing work assignments and ongoing duties in high pressure environment Ability to communicate effectively and reputed company in writing and verbally with colleagues, clients, and other reputed company partners Ability to handle confidential information Ability to work effectively in a diverse team environment Benefits Competitive compensation Generous health and welfare benefits reputed company on work/life reputed company Flexible schedule Opportunity to work with a friendly and supportive team Strong mentoring program with a reputed company on the reputed company of reputed company team member reputed company reputed company is an reputed company firm reputed company in California. It was founded in 1922, and is headquartered in Glendale, California, USA, with a workforce of 51-200 employees. Its website is https//hb.cpa/. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 5 in 2025, 3 in 2024, 2 in 2023, 4 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job