Job Description

Nedbank is seeking a dedicated and client-focused individual to join their team as an 80-Hour Service Consultant. In this pivotal part-time role, you will be at the forefront of client interaction, ensuring a seamless and positive banking experience. This position is ideal for someone passionate about digital innovation and committed to empowering clients with self-service solutions, while also managing essential branch operations. You will play a crucial role in guiding clients through digital platforms, resolving queries, and contributing to the overall efficiency and client satisfaction within the branch environment.

• Address any concerns relating to the queue flow or digital devices, ensuring a smooth client journey.
• Assist clients to download online applications and resolve any log-in issues, facilitating digital adoption.
• Assist clients to buy value-added services (e.g., pre-paid data and airtime) online or through a self-service device.
• Assist clients to obtain statements, cards, and other relevant documentation from self-service zones, promoting independence.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Discover client's service and digital needs through connecting, understanding, and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account, enhancing financial literacy.
• Educate clients on self-service, digital functionality, and features, driving digital migration.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action, and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs, verify documentation, and direct clients efficiently.
• Nurture strong, long-standing client relationships built on trust and excellent service.
• Own the client request end to end and route for alternative intervention if not equipped to service the client, ensuring resolution.
• Provide knowledgeable client service that fosters mutual trust and confidence.

• Action control checklist applicable to teller, enquiries, and foreign functions daily.
• Balance and secure branch stock holding (e.g., cards).
• Control the queuing process and prioritise clients with special needs, ensuring inclusive service.
• Destroy old stock (e.g., cards) identified by reports, maintaining compliance.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first-line device maintenance support.
• Execute on cash management (i.e., Treasury and holdings), cash efficiency, and recycling strategies within the store.
• Load cash, balance, and provide first-line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change, and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g., FBN, bills, and transfers).

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork, and personal development goals whilst adhering to Nedbank security, operational, and compliance procedures and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration.

Joining Nedbank means becoming part of a leading financial institution committed to innovation, client satisfaction, and community development. As an 80-Hour Service Consultant, you will gain invaluable experience in the banking sector, working with cutting-edge digital solutions and directly impacting clients' financial journeys. Nedbank fosters a culture of continuous learning and growth, offering opportunities for career advancement within its extensive network. You will be supported by a team that values collaboration and excellence, contributing to Nedbank's vision of being a purpose-driven bank that builds a better Africa. This role provides a solid foundation for a career in banking, client service, and digital transformation, equipping you with skills that are highly sought after in today's financial landscape.

Please apply using the Quick Apply button on this page.

* Salary is estimated based on market research and may not be accurate.