Scheduling & Customer Support Virtual Assistant


Overview


Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions.


We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination.


This role is not entry-level — the ideal candidate can think quickly, handle pressure, and operate independently without hand-holding.


Key Responsibilities


Scheduling & Coordination (CORE)




  • Schedule swim instructors across multiple Florida regions




  • Ensure efficient route planning (minimize travel time between lessons)




  • Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.)




  • Make quick scheduling decisions in real-time




Customer Communication




  • Answer inbound calls professionally




  • Respond to parents via phone, SMS, and email




  • Maintain a high-level customer service tone at all times




  • Handle follow-ups and inquiries promptly




System & Admin Support




  • Work within Go High Level (GHL) for:




    • Scheduling




    • Communication




    • Payments tracking






  • Use internal app to manage operations




  • Send messages, flyers, and updates to clients





Requirements (MUST-HAVES)




  • 3–4+ years experience in admin, scheduling, or operations




  • Strong English communication (spoken + written)




  • Comfortable handling phone calls with US clients




  • Ability to work fast under pressure (real-time scheduling)




  • Highly tech-savvy and quick learner




  • Strong organizational + problem-solving skills





Nice-to-Haves




  • Familiarity with US geography (especially Florida)




  • Experience with Go High Level (GHL)




  • Customer service background (bonus if dealing with parents)




  • Mature, relatable personality (e.g. can confidently handle “difficult” clients)





Not a Fit If:




  • You need constant guidance or training




  • You struggle with fast-paced environments




  • You have a strong accent that may cause communication friction




  • You are junior / entry-level





Growth Opportunity




  • High potential to move from Part-Time → Full-Time quickly




  • Opportunity to support a growing franchise network




$700 - $800 a month
Why Join Assist World?

100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...