Product Testing and Repair Technician
This is an exciting opportunity to join the FW3 Group, a fast growing manufacturer, distributor, and retailer, supplying innovative own-brand products to key retailers, major wholesalers (such as Screwfix and Amazon), and worldwide distributors along with the general public.
With a strong commitment to quality and innovation, we have developed several successful own-brand product ranges, including Biodrier hand dryers, Quench water dispensers, and Jarder garden furniture. As our business continues to grow, we're looking for a practical, hands-on technician to join our team.
The Role
This is an exciting opportunity for a motivated and technically minded individual to play a key role in our product lifecycle.You'll be responsible for repairing, refurbishing, testing, assembling, and modifying products to ensure they meet our high quality standards before reaching our customers. You'll also work closely with management and manufacturers to help identify product improvements and contribute to the ongoing development of our product range.
While the role is primarily based at our office and workshop, occasional travel for installations, deliveries, and collections across the South West will be required.
Key Responsibilities
- Repair and refurbish returned products to a high standard, restoring them to full working order for resale.
- Test, inspect, assemble, and modify products in line with company quality standards.
- Support product development by providing feedback and technical recommendations on new and existing products.
- Assist with implementing product improvements alongside management and manufacturers.
- Carry out occasional product installations at customer or company locations.
- Complete occasional product deliveries and collections throughout the South West.
- Provide technical support to customers when required.
Ideally, you'll have:
- Previous experience in a technician, repair, assembly, or manufacturing role.
- Experience carrying out fault finding, repairs, or product refurbishment.
- An understanding of quality control or quality assurance processes.
- Strong attention to detail and excellent problem-solving skills.
- Good communication skills and the confidence to provide technical support to customers.
- A full UK driving licence.
- Servicing and maintaining in-house machinery (full training provided).
- Supporting the warehouse and field service teams during busy periods.
- Assisting with product deliveries and collections.
- Providing technical advice and after-sales support to customers.
Why Join FW3?
At FW3, you'll become part of a friendly, growing business where your ideas and technical expertise can make a real difference. We offer a varied and hands-on role with opportunities to develop your skills, contribute to product innovation, and work across a wide range of interesting products.
We're committed to investing in our people and believe in promoting from within wherever possible. As the business continues to grow, there are genuine opportunities for career progression, allowing you to develop your skills, take on greater responsibility, and build a long-term career with FW3.
If you're practical, proactive, and enjoy solving technical challenges, we'd love to hear from you.
Job Type: Full-time
Pay: From £28,080.00 per year
Benefits
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Tiverton EX16 7LL: reliably commute or plan to relocate before starting work (required)
- Electrical: 1 year (preferred)
- Plumbing: 1 year (preferred)
- Driving Licence (required)
- United Kingdom (required)
