Process Manager, Global Business Services

Job Description:

  • Lead the design, optimization, and governance of end-to-end processes within the Global Business Services organization
  • Serve as subject matter expert for GBS-aligned processes, including Finance and Media
  • Define and maintain global process standards, policies, and documentation
  • Establish governance routines to monitor compliance, performance, and risk
  • Ensure alignment with internal controls, audit requirements, and regulatory standards
  • Identify opportunities to streamline workflows, reduce manual effort, and eliminate defects
  • Lead automation and digitization initiatives using workflow tools, RPA, AI/ML, and ad tech integrations
  • Partner with product and engineering teams to enhance technology platforms and reporting systems
  • Define and track KPIs, SLAs, and quality metrics
  • Drive continuous improvement using Lean Six Sigma and root cause analysis
  • Benchmark processes against industry standards and best practices
  • Partner with GBS, IT, and functional leaders to translate requirements into scalable process solutions
  • Lead change efforts, including training and adoption support for global teams
  • Advise GBS centers and business units on process execution and optimization
  • Resolve complex process issues and escalations
  • Support transitions, migrations, and stabilization of finance activities into GBS centers
  • Collaborate with technology teams to ensure systems and tools support process design and performance

Requirements:

  • Bachelor’s degree in business, finance, accounting, or a related field
  • Strong understanding of end-to-end processes and internal controls
  • Demonstrated experience with Lean Six Sigma and Kaizen
  • Familiarity with ERP systems, including Oracle
  • Familiarity with automation tools, RPA, workflow platforms such as ServiceNow and Salesforce, and/or AI/ML
  • Experience in a global business services or shared services environment
  • 7+ years of experience working in GBS processing, such as Procure to Pay, Order to Cash, or process management
  • Experience in media operation processes
  • Ability to lead cross-functional teams and influence stakeholders in a matrixed environment
  • Excellent analytical, problem-solving, and communication skills
  • Willingness to travel as needed

Benefits:

  • Attractive compensation and comprehensive benefits packages
  • Generous paid time off
  • Opportunities for on-site and virtual engagement events
  • Opportunities to make meaningful connections and build a vibrant community
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