<h4>Job summary</h4><p>Energy is an essential service, but consumers in vulnerable circumstances can face additional barriers and pressures. In this role, you will turn evidence and stakeholder insight into practical policy and regulatory solutions that improve outcomes for consumers. </p><p><strong>The opportunity</strong></p><p>Join Ofgem’s Consumer Vulnerability and Debt team and contribute to high-profile work on our Consumer Vulnerability Strategy, domestic energy debt and prepayment meter rules. You will undertake policy development, respond to queries from MPs, the media and other stakeholders, and influence colleagues across Ofgem to consider vulnerability in their policy work.</p><p>This is a permanent opportunity to build experience at the heart of energy regulation while helping to deliver a greener, fairer energy system.</p><p><strong>What you will do </strong></p><ul><li>Analyse evidence, identify core issues and assess policy options.</li><li>Draft clear briefings, consultations, impact assessments, guidance, decisions and stakeholder responses.</li><li>Explain policy benefits, challenges and trade-offs to senior colleagues and partners.</li><li>Build constructive relationships with consumer representatives, government and the energy industry.</li><li>Support the prioritisation, scoping and delivery of projects and workstreams.</li></ul><p><strong>What you will bring</strong></p><p>You may currently work in consumer vulnerability, fuel poverty, debt, welfare, consumer protection, regulation, public policy, research or analysis. We also welcome relevant transferable experience. You will bring:</p><ul><li>Demonstrable interest and experience in energy and consumer vulnerability (lead criterion).</li><li>Strong analytical and problem-solving skills.</li><li>Clear and concise written and verbal communication.</li><li>Experience of engaging with and managing multiple stakeholders.</li><li>The ability to organise activities or workstreams and keep delivery on track.</li></ul><p><strong>Our team</strong></p><p>We work collaboratively in an agile environment, focus on delivering value and keep user needs at the centre. We value different perspectives and experiences and encourage applications from people who can demonstrate relevant skills and a commitment to public service.</p><p>Help us improve outcomes for consumers in vulnerable circumstances.</p><br><h4>Job description</h4><p>The Portfolio protects and empowers consumers through policy development, supports new business models and propositions, and engages a wide range of stakeholders to understand industry behaviour and consumers’ needs. The team works collaboratively in an agile delivery environment, focusing on value and keeping user needs at the centre.</p><p>The Consumer Vulnerability and Debt team is focused on priority projects that aim to deliver real improvements for consumers in vulnerable circumstances. These include delivering our Consumer Vulnerability Strategy, helping to tackle debt in the domestic energy market and reviewing our rules on prepayment meters. The post holder will undertake policy development, respond to queries from MPs, the media and other stakeholders, and influence colleagues across Ofgem to consider vulnerability in their policy work.</p><p><strong>Key Responsibilities and Outputs</strong></p><p>Policy Development</p><ul><li> Contributing to and supporting the delivery of high-quality, timely and robust analysis of core issues and policy options, resulting in evidence-based recommendations.</li><li> Drafting clear and concise documents, including briefings, policy documents, consultations, impact assessments, guidance, decision letters and responses to MPs, the media and other stakeholders.</li><li> Supporting key workstreams and projects, including internal and external stakeholder engagement, and contributing to the prioritisation, scoping and delivery of work.</li></ul><p><strong>Stakeholder Management</strong></p><ul><li> Communicating the benefits, challenges and trade-offs of policy proposals clearly and effectively to senior colleagues and partners.</li><li> Collaborating effectively across teams, professions and other sources of evidence and expertise to support delivery and manage risks and issues.</li><li> Representing Ofgem externally and building constructive relationships so that challenges and issues are identified and resolved in consumers’ interests.</li></ul><h4>Person specification</h4><p><strong>Essential Criteria:</strong></p><p>Demonstrable interest in energy and consumer vulnerability <strong>(LEAD)</strong><br><br>Ability to analyse evidence, identify problems and develop proportionate solutions<br><br>Ability to communicate complex information clearly and concisely in writing and verbally<br><br>Experience of engaging with and managing relationships across multiple internal and external stakeholders.<br><br>Ability to organise different activities or workstreams and keep delivery on track</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Seeing the Big Picture</li><li>Changing and Improving</li><li>Communicating and Influencing</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="" target="_blank"> Find out what benefits a Civil Service Pension provides (opens in a new window).</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Ability and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="" target="_blank">Civil Service online tests - GOV.UK ( tests you are due to take are not timed and you can complete it at your own pace</strong>. Upon passing the tests, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.</p><p>As part of your application, you will be required to answer a separate question of up to 500 words against the lead essential criterion: <strong>Demonstrable interest and experience in energy and consumer vulnerability.</strong></p><p>Your response should explain your interest in this area and provide evidence of how you have used your experience, insight or understanding to improve outcomes for consumers, customers or communities facing additional challenges or barriers.</p><p>You will also be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 750 word ‘supporting statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Failure to fully complete any of the sections of the online application form (your career history (cv) and supporting statement) and the additional lead question will mean that the panel only have limited information on which to assess your application against the essential criteria listed in the person specification. </p><p>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ <a href="" target="_blank"> will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete <a href="" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Natasha Davies</li><li>Email : <a href="mailto:Recruitment@ofgem.gov.uk" target="_blank">Recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Online test instructions</h4>Civil Service tests – guidance for this can be found here Civil Service online tests - GOV.UK (<a href="" target="_blank"> The tests you are due to take are not timed and you can complete them at your own pace.<br><br>You must complete the online tests and submit all elements of your application by the closing date and time. We strongly encourage you to start your application early to avoid any last-minute issues, as late applications will not be accepted.<h4>Further information</h4>If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should email The Head of Talent Acquisition at: <a href="mailto:Recruitment@ofgem.gov.uk" target="_blank">Recruitment@ofgem.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from the department, you can contact the Civil Service Commission. More detailed information can be found on the Civil Service Commission website.<br><br><h4>Attachments</h4><a href="" target="_blank">Policy Officer Consumer Vulnerability Role Profile Opens in new window</a> (pdf, 132kB)<a href="" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 366kB)<a href="" target="_blank">Policy Officer Consumer Vulnerability Candidate pack 477962 Opens in new window</a> (pdf, 694kB)