Pharmacist Assistant QPB - Unicare SchuinVilla Express

Introduction

Unicare is currently seeking to appoint a Pharmacist Assistant QPB that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in SchuinVilla Express and will report to the Dispensary Manager.

Duties & Responsibilities

Job Objectives:

  • Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
  • Dispensing of scripts and or any other claiming/capturing related procedure
  • Accurate and complete handling of all profiles worked on
  • Interact with health care professionals where needed
  • Problem solving and follow up of queries
  • Interact with customers via telephone or other means regarding medication and Healthcare Services
  • Handling of queries regarding prescriptions
  • Patient Profile management
  • Assist with Chronic authorizations in collaboration with the medical aid team
  • Liaison with all other departments
  • Ad hoc requirements as per operational requirements
  • High standards of customer service and care
  • Efficient stock control and administration, including repacking of medicine
  • Efficient dispensary administration
  • Accurate compounding
  • Provision of general health advice
  • High standards of housekeeping and merchandise display

Knowledge:

  • Product knowledge (including OTC)
  • SAPC and relevant legal knowledge
  • Sound knowledge of the chronic authorization process and procedures
  • Customer service orientated
  • Ethical working practice and compliance

Skills:

  • Computer literacy (MS Office)
  • Service orientated
  • Team Player
  • Integrity
  • Accuracy and attention to detail
  • Be able to use initiative in order to provide patient satisfaction
  • Effective time management skills
  • Adaptability
  • Positive attitude
  • Be able to work under pressure

Competencies:

  • Adhering to Principles and Values
  • Working with People
  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
  • Relating and Networking
  • Planning and Organising

Desired Experience & Qualification

Experience:

  • Minimum 1 year in the role of Pharmacist Assistant Post Basic
  • Retail Experience

Education:

  • Further Education and Training Certificate Pharmacist Assistance (Essential)
  • Valid registration with SAPC
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