What you'll be doing Lead and oversee daily operations and service delivery within the resort environment Ensure consistently high standards of service, cleanliness, presentation and operational excellence Build and maintain strong, professional client relationships Manage and lead operational teams, ensuring effective staffing, scheduling and resource allocation Monitor service levels, KPIs, SLAs and overall operational performance Conduct regular operational inspections, audits and performance reviews Identify operational challenges and implement effective corrective and preventative actions Manage staff performance, disciplinary matters, training, development and team engagement Oversee workforce planning, attendance, productivity and wage control Monitor operational budgets, costs and resources to ensure cost-effective service delivery Ensure compliance with company policies, client requirements, health and safety legislation and operational standards Assist with operational reporting, forecasting and performance reviews Proactively identify opportunities to improve service delivery and strengthen client relationships Support operational changes, new initiatives and service transitions where required Work closely with senior management to achieve operational and financial objectives What you'll need Minimum 5 years' experience in an Operations Management role Extensive hotel, hospitality and/or resort operations experience is essential Proven experience managing operations within a large hotel, resort, lodge or similar hospitality environment Strong understanding of hospitality service standards and guest/client expectations Proven experience managing large teams and multiple operational functions Strong leadership, people management and performance management capabilities Solid understanding of budgeting, wage control, resource planning and cost management Experience working with SLAs, KPIs, audits and operational reporting Strong client-facing and relationship management skills Good understanding of South African Health & Safety legislation and compliance requirements Ability to work effectively in a fast-paced, high-pressure hospitality environment Excellent organisational, communication and problem-solving skills A proactive, hands-on and solutions-driven management style Relevant management, hospitality or operations qualification. Valid driver's licence & own vehicle. What is in it for you? Competitive remuneration of R32,000 - R35,000 CTC per month Opportunity to manage operations within a prestigious resort environment Lead and develop a diverse operational team Play a key role in driving service excellence and client satisfaction Work within a professional, performance-driven environment Long-term growth potential within a dynamic organisation A Few Things to Know This is a hands-on Operations Manager position within a busy resort environment The successful candidate will work closely with the client and operational teams The role requires strong visibility on the ground and the ability to respond quickly to operational challenges Extensive hotel and/or resort operations experience is a key requirement The successful candidate must be comfortable managing people, service delivery, client expectations and operational performance Strong leadership, professionalism and a genuine service-focused approach are essential #J-18808-Ljbffr