New Vehicle Sales Executive Kia South Africa (Pty) Ltd - IMFRG Sandton

Job Description:
  • The successful candidates will be responsible to deliver sales in order to process sales of pre - owned vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
Processes and governance:
  • Identify and apply known solutions to operational problems and escalate unresolved issues 
  • Deliver on agreed performance targets according to set procedures and service level agreement 
  • Report on transactional activities to provide timely information for decision making in area of accountability
  • Execute work in line with governance and compliance processes 
  • Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
  • Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales 
  • Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
  • Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act 
  • Process all leads of prospective customer and follows up on possible sales
  • Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
  • Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner 
Finance:
  • Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
  • Deliver work activities adequately to satisfy internal and external customers 
  • Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery 
Qualifications and Experience:
  • Matric Certificate 
  • 3-5 years working experience in a similar environment 
  • A valid South African driver's license 
Skills and Personal Attributes:
  • Developing sale 
  • Making a sale 
  • Persuasive selling skills 
  • Product and or service knowledge 
  • Trust and integrity


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