Maintenance Helpdesk Agent

About The Role

Join us here at Poundland & Dealz as a Maintenance Helpdesk Agent in our Property Operations support team. Based at our Walsall office, the role offers flexibility to work from home one day per week after the probation period. The team provide support to stores between 7am and 5.30pm and work shifts across these hours. This role will be required to work on bank holidays on a rota basis (not including Christmas Day and Boxing Day). The team currently work on weekends on a rota basis but this requirement will be outsourced later this year. In the role, as the Maintenance Helpdesk Agent, you will be first point of contact for our stores when they have a maintenance request. You'll log and follow up all tasks/estimates with the Contractor Helpdesks, update stores, and ensure an accurate audit trail is maintained on our CAFM system. You will identify and escalate urgent issues.

Additionally, you will log Health & Safety incidents, manage GNFR equipment request, and provide administrative support to new store and development projects.

We are looking for someone with previous Call Centre or Helpdesk experience. You will have:

  • Excellent customer service skills
  • Strong spoken and written communication skills.
  • Experience in coordinating and tracking tasks.
  • Strong administration and IT skills.
  • Well organised and the ability to prioritise tasks
We offer rewards that go beyond the payslip, including:
  • 10% employee discount card with increased discount events over the year.
  • Celebrate your birthday, you’ll get an extra day off for your birthday.
  • 28 days holiday a year inc banks, rising by one day a year up to 33 days.
  • Annual bonus scheme, with the opportunity to earn up to 10% of your base salary.
  • Free parking onsite. We put wellbeing first through our partnership with Retail Trust which gives you and your family access to a fantastic range of resources.

  • My Staff Shop, giving you an amazing number of discounts and shopping vouchers.
  • For those unexpected moments, our partnership with stream enables you to access up to 50% of your monthly earned wages early, along with savings and financial advice.

  • Training and development opportunities, we want you to grow your career with us, be that through one of the qualifications we offer or internal programmes, this role can be just the first step.

  • Plus, life assurance, loyalty service awards and people's pension.
Bring your energy, teamwork, and get stuck in approach — and we’ll help you build your career with us!

We’re committed and proud to our inclusive culture, and that starts with the recruitment and selection process. If you require a reasonable adjustment during the recruitment process, please do share this with us on your application form and we’ll make every effort to meet your needs.

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