Loan Partner I – Bilingual Russian
Job Description:
- Provide administrative and clerical support to Loan Originators and Branch Managers throughout the mortgage loan process.
- Gather borrower documentation, prepare files for underwriting, maintain records, coordinate communications, and assist with marketing and referral activities to ensure a smooth borrower experience.
- Collect, organize, and verify borrower documentation (e.g., paystubs, W-2s, insurance forms) as directed by a licensed MLO.
- Assist in preparing loan files for underwriting submission by assembling documentation, ensuring completeness, and performing data entry into loan origination systems, without providing recommendations or credit decisions.
- Communicate with borrowers and third parties (such as title companies, appraisers, and insurance providers) to obtain missing documents or status updates, following instructions from a licensed MLO.
- Maintain borrower records and update CRM/loan origination systems (e.g., Encompass, Surefire) with accurate data to support licensed MLO workflow.
- Coordinate scheduling of borrower and referral partner appointments on behalf of Loan Originators/Branch Managers.
- Prepare standard loan-related documents and correspondence (e.g., disclosures, closing packages, letters, status updates) for review and delivery by a licensed MLO.
- Track and monitor loan pipeline reports to ensure files are current, escalating discrepancies to licensed MLOs for review.
- Request additional items needed to satisfy underwriting conditions as directed by the MLO, without interpreting or determining sufficiency of those items.
- Facilitate borrower communication regarding loan file status (e.g., 'your appraisal is scheduled','we still need a copy of your homeowner’s insurance') without discussing or explaining loan terms.
- Support marketing and referral partner engagement activities such as preparing marketing kits, coordinating social media content, scheduling events, and maintaining contact databases, under the direction of licensed MLOs.
- Assist in handling inbound inquiries by routing borrower questions regarding loan programs, terms, or eligibility directly to licensed MLOs.
- Follow up on outstanding borrower documentation requests by phone, email, or secure portal, without providing advice or eligibility determinations.
- Generate, organize, and track sales/marketing leads in company CRM systems, ensuring leads are routed to licensed MLOs for follow-up.
- Provide general administrative support, including document scanning, file management, supply ordering, and correspondence distribution.
- Perform other administrative duties as assigned, provided they remain clerical or supportive in nature and do not involve offering or negotiating loan terms.
Requirements:
- High school diploma or equivalent required; college degree in business or related field preferred.
- Minimum of one year of mortgage, financial services, or administrative experience preferred.
- Proficient in Microsoft 365 and experience in Encompass or similar loan origination software
- Strong verbal and written communication skills with professional phone and email etiquette.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Exceptional attention to detail and accuracy in documentation.
- Customer service orientation with the ability to build and maintain positive relationships.
- Strong organizational and problem-solving skills.
- Willingness to work occasional overtime or flexible hours as needed.
Benefits:
- Qualifying employees are eligible to participate in our Total Rewards program.
