Overview

The University of Manchester Library seeks a Library Experience and Spaces Manager to deliver outstanding frontline services and create welcoming, inclusive, high-quality experiences for all.

In this role, you will use your customer-service expertise to lead a team of 46 Library Experience Staff. You will:

• Deliver inclusive, accessible frontline services.


• Create engaging, user-focused library spaces.


• Work with Assistant Managers and Coordinators on recruitment, performance reviews, and staff development.

All activities will align with our commitment to service excellence. The role is predominantly campus based but there will be opportunity to work from home one day a week.

The Library Experience Team serves as the first point of contact, handling membership, enquiries and accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported and productive.

We welcome applicants from all backgrounds, whether you already work in higher education or come from sectors such as education, student support, or community services. If you require any reasonable adjustments throughout the recruitment process, please let us know.

• Shortlist: As a first element of the shortlisting process, we will assess candidate’s applications against the person specification in the job description. To make the most effective use of your application, please clearly state what experience you have for each element of the person specification, evidencing essential knowledge, skills and experience.


• Interview: Shortlisted candidates will be invited to interview. You’ll have the opportunity to discuss your experience, demonstrate how you would apply it to this role, and share ideas with the interview panel.

The University of Manchester values a diverse workforce and welcomes applications from all sections of the community.

• Fantastic market leading Pension scheme


• Excellent employee health and wellbeing services including an Employee Assistance Programme


• Exceptional starting annual leave entitlement, plus bank holidays


• Additional paid closure over the Christmas period


• Local and national discounts at a range of major retailers

• To work at any Library site as required


• To carry out such other duties as may reasonably be associated with the grade and a role of this nature


• To be flexible in relation to hours of work as may be reasonably requested from time to time

• Working Together Charter


• Imagine 2030

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here. Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application. Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk. Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews: Name: Sarah Rayner
Email: sarah.rayner@manchester.ac.uk

General enquiries: Email: People.recruitment@manchester.ac.uk

Technical support: https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.