Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Hostess is responsible for delivering a warm, professional, and seamless dining arrival experience, ensuring all guests feel welcomed and valued from the moment they arrive. This role manages reservations, table assignments, and guest interactions with precision and grace, reflecting Mandarin Oriental’s legendary service standards.

Key Responsibilities

Guest Arrival & Dining Experience

• Greet all guests warmly upon arrival, ensuring a gracious and professional first impression
• Escort guests to their tables while maintaining a polished and engaging presence
• Ensure guests are seated according to their preferences and reservation details
• Acknowledge departing guests with a courteous farewell, encouraging repeat visits
• Ensure guest dress code complies with restaurant and hotel standards

Reservations Management

• Handle restaurant reservations in a friendly, accurate, and professional manner
• Respond to reservation inquiries via email and phone promptly, in line with hotel standards
• Coordinate closely with restaurant management on special requests and VIP reservations

Guest Relations & Personalization

• Prepare guest profiles and preferences prior to each service for team briefings
• Maintain accurate guest records and update preferences in the guest history system
• Anticipate guest needs and ensure a personalized and memorable dining experience
• Maintain a consistently professional, friendly, and approachable demeanor

Operational Coordination

• Attend daily pre-service briefings to stay informed on reservations, VIP guests, and updates
• Liaise closely with service and kitchen teams to ensure smooth table flow and service timing
• Communicate guest requirements clearly to relevant team members
• Ensure seamless coordination during peak service periods

Menu Knowledge & Service Support

• Maintain thorough knowledge of restaurant menus, ingredients, and offerings
• Provide confident recommendations and respond accurately to guest inquiries
• Support the service team in enhancing the overall dining experience

Service Excellence & Grooming Standards

• Maintain impeccable personal grooming, hygiene, and uniform standards
• Represent the hotel with professionalism and elegance at all times
• Demonstrate attention to detail in all aspects of guest interaction and presentation

Pre-Opening Responsibilities

• Participate in training sessions, SOP briefings, and service culture workshops
• Assist in setting up reservation systems, host stand, and guest flow procedures
• Take part in mock services and operational simulations
• Support other departments as needed during pre-opening activities

Qualifications & Experience

• Bachelor’s degree or Diploma in Hospitality Management or related field
• Previous experience in a hostess, reservations, or guest relations role is an advantage
• Experience in a luxury hotel or fine dining environment preferred
• Excellent communication and interpersonal skills
• Fluent in English; additional languages are an advantage
• Strong organizational and multitasking abilities
• Guest-focused with a warm and engaging personality
• Attention to detail and accuracy in handling reservations and guest preferences
• Ability to remain composed and professional in a fast-paced environment
• Strong teamwork and coordination skills
• Professional grooming and presentation

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?