Helpdesk Coordinator

Remote Recruitment is hiring a

Helpdesk Coordinator for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

  • Triage, prioritise and assign incoming IT support tickets efficiently

  • Provide fast and effective first-line technical support via phone, email and chat

  • Escalate complex technical issues to second and third-line support engineers

  • Maintain helpdesk SLAs and produce regular performance and trend reports

  • Update the internal knowledge base with common issues, solutions and workarounds

  • Onboard new users and coordinate device setup and system access provisioning

Requirements

  • 2+ years of IT helpdesk, service desk or technical support experience

  • Familiar with helpdesk platforms such as Zendesk, Freshdesk or ServiceNow

  • Strong customer service and communication skills with excellent English

  • Basic knowledge of Windows, Microsoft 365 and common business applications

  • Able to work calmly and effectively in a fast-paced remote support environment

What We Offer

  • R27,000/month

  • 100% remote, UK business hours

  • Career growth and professional development

  • Exposure to leading UK businesses and practices

Remote Recruitment - connecting top South African talent with UK employers. Apply today.

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