If you’re passionate about building genuine connections, resolving queries with confidence, and creating positive first impressions, this Guest Relations Manager role could be the perfect next step in your hospitality career. 

About Us 
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability. 

Why join Crimson Hotels- We believe great people deserve great perks: 

• Discounted stays around the world 

• Free meal on duty + unlimited hot drinks 

• Paid day off for your Birthday 

• Team member discounts 

• Health Benefit schemes  

• Employee Assistance Programme and wellbeing initiatives 

• Learning and development opportunities for career progression 

• Recognition and reward schemes 

Our Values 
We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future. 

As part of Crimson Hotels, you will join the team at DoubleTree by Hilton London – West End, a contemporary 4-star hotel located in the heart of Bloomsbury, just a short walk from the British Museum, Covent Garden, and London's famous West End theatres.

Our hotel offers 275 stylish guest rooms, a modern restaurant and bar serving breakfast, lunch, dinner, and drinks throughout the day, as well as flexible meeting and event spaces suitable for business meetings, conferences, training sessions, and private events. With an excellent central London location and a commitment to delivering outstanding hospitality, DoubleTree by Hilton London – West End provides memorable experiences for both business and leisure travellers.

What your day will look like? 

As a Guest Relations Manager, you’ll focus on delivering exceptional service by warmly welcoming guests and anticipating their needs. Your day will include managing guest communications, resolving concerns efficiently, and working closely with hotel teams to ensure every stay is smooth and memorable. You’ll be key in creating positive experiences that encourage guests to return time and again. 

What You’ll Bring? 

We’re looking for a dedicated Guest Relations Manager who thrives on creating meaningful guest connections and delivering exceptional service at every touchpoint. You’ll have a minimum of one year’s experience in a similar guest relations or customer service role within a branded hospitality setting. Your excellent communication skills and friendly, professional manner help you build strong rapport with guests. You’re confident managing guest requests and resolving issues swiftly, always aiming to exceed expectations. Tech-savvy and organized, you’re comfortable using various systems to support smooth operations. Most importantly, you bring enthusiasm, empathy, and a genuine passion for creating positive and memorable guest experiences. 

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.  

Ready to join us? Apply now and let’s grow together.