Graduate Junior Field Engineer Support

Description

SITA is recruiting recent graduates for a 12-month Junior Field Engineer Support programme within its Professional Field Services function. The graduate will provide technical support to airline customers and help maintain IT infrastructure and service operations at Johannesburg Airport. The role reports to the Senior Technical Support Specialist and may lead to consideration for permanent opportunities, depending on business requirements and individual performance.

Responsibilities

  • Provide technical support to internal and external customers.
  • Manage incidents and work towards timely service restoration.
  • Help maintain compliance with service-level agreements.
  • Install and configure computer hardware, software and peripherals.
  • Troubleshoot desktops, printers and network devices.
  • Conduct preventive and proactive equipment maintenance.
  • Escalate unresolved technical issues with clear documentation.
  • Provide on-site support during service cutovers and transitions.
  • Collaborate with local and international colleagues.
  • Maintain accurate repair and maintenance records.
  • Update equipment and inventory information.
  • Participate in relevant corporate and aviation-technology projects.
  • Support system availability and reliable technical-service delivery.

Requirements

  • A qualification in:
  • Information Technology.
  • Computer Science.
  • An equivalent or related field.
  • Basic knowledge of IT support for desktops, computers, printers and network devices.
  • Working knowledge of Windows 10 and Windows 11.
  • Understanding of networking fundamentals.
  • Microsoft Office knowledge.
  • Strong interest in technical support and service operations.
  • Willingness to learn and adapt in a fast-paced environment.

The following certifications will be advantageous:

  • CompTIA A+.
  • CompTIA Network+.

Skills & Competencies

  • Technical troubleshooting.
  • Incident management.
  • Hardware and software installation.
  • Desktop and peripheral support.
  • Foundational networking knowledge.
  • Customer-service orientation.
  • Written and verbal communication.
  • Teamwork and collaboration.
  • Responsibility and accountability.
  • Accurate technical documentation.
  • Adaptability and willingness to learn.
  • Problem-solving ability.
  • Professional relationship building.
  • Honesty and customer focus.

Other

  • The graduate contract runs for 12 months.
  • Permanent employment may be possible after the programme but is not guaranteed.
  • The role requires on-site technical support at the airport.
  • SITA's general flexible-working policy allows up to two remote days per week where team and operational requirements permit.
  • The title and most of the description identify Johannesburg Airport as the location; one sentence incorrectly refers to Cape Town International Airport.
  • No application closing date or salary information is provided.
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