Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The Executive Retirement Benefits Counsellor provides expert retirement benefits counselling, guidance and support to members approaching retirement. The role translates the Default Annuity Strategy selected by the prevailing Retirement Fund and translates this to members to help them understand their fund benefits, retirement options and the decisions they need to make, enabling them to retire with greater confidence and clarity. As a senior member of the Retirement Benefits Counselling team, the Executive RBC plays a key role in delivering high-quality member engagements, supporting retirement readiness initiatives, facilitating education sessions and leveraging digital and face-to-face channels to reach members at key decision-making moments. The role contributes to improved member outcomes through personalised support, education and trusted guidance. Core Accountability Areas - Role Expectation (Includes but not limited to) Retirement Benefits Counselling Provide professional, compliant and member-centric retirement benefits counselling, helping members understand their options and make informed decisions. Member Engagement & Outreach Proactively engage members through targeted campaigns, retirement readiness programmes, webinars, workshops, seminars and one-on-one engagements. Retirement Readiness Support Guide members through retirement planning considerations, available support services, fund processes and decision-making requirements. Product Knowledge & Default Annuity Strategy Support Maintain a strong understanding of Old Mutual Corporate's retirement income solutions, annuity products and the products selected within the selected Retirement Fund’s default annuity strategies. Provide factual, balanced information to help members understand the features, implications and available support relating to these solutions. Member Enablement Tools & Resources Promote and utilise digital tools, calculators, educational content, retirement guides and support resources to improve member understanding and self-service capability. Stakeholder Collaboration Partner with employers, HR teams, financial advisers, and key internal stakeholders to deliver a consistent member experience. Education and Knowledge Sharing Facilitate member education sessions and contribute to knowledge-sharing across the counselling team. Governance and Quality Assurance Maintain compliant counselling practices, accurate records and high-quality member interactions. Key Deliverables for the role Deliver high-quality retirement benefits counselling that improves member understanding and confidence. Provide trusted guidance to members navigating retirement decisions and fund processes. Manage complex member engagements with professionalism, empathy and technical expertise. Lead and support retirement readiness campaigns, member events, webinars, seminars and targeted engagement initiatives. Promote the use of counselling tools, educational resources, retirement guides and digital enablement platforms. Identify opportunities to improve member experiences, counselling practices and engagement approaches based on member feedback and insights. Support consistent excellence across the Executive RBC team through collaboration, mentoring and sharing of best practices. Work closely with the broader Customer Enablement team to ensure members receive seamless education, guidance and support throughout their retirement journey. Core Competencies Action Oriented Builds Networks Business Insight Communicates Effectively Customer Focus Self-driven and Drives Results Strong Operational skillset Instills Trust Strong Interpersonal skills Qualifications and Experience Minimum of 7-10 years of Retirement Fund Industry mandatory experience Linked Qualification: NQF 6 minimum Advisory experience would be highly beneficial & advantageous. Bonus: Previous experience as a Retirement Benefits Counsellor Prior experience with Annuity Products CFP na Skills Building Trust, Client Management, Client Needs Assessments, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Customer Value Proposition Development, Direct Selling, Identifying Sales Opportunities, Sales Closing Techniques, Sales Data Management, Sales Software, Strengthening Customer Relationships Competencies Action Oriented Builds Networks Business Insight Communicates Effectively Customer Focus Directs Work Drives Results Instills Trust Education NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent Closing Date 27 August 2026 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story! Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.