About Company

Liquid Intelligent Technologies is a leading pan-African technology group, building Africa's digital future. We are a comprehensive communications solutions provider, operating Africa’s largest independent fibre network and offering a range of digital services, including cloud, data centres, and cybersecurity solutions. With operations across 14 countries in Africa, including a strong presence in Zimbabwe, Liquid is at the forefront of driving digital transformation across the continent. Our mission is to connect every African to the digital world, empowering individuals and businesses to thrive in the global economy. In Zimbabwe, Liquid Intelligent Technologies plays a pivotal role in providing reliable, high-speed internet and innovative ICT solutions to enterprises, government, and wholesale customers. Join our diverse and dynamic team and be part of a company that values innovation, customer success, and a positive impact on the communities we serve.

Job Description

Are you a passionate advocate for customer success, driven by the desire to foster strong relationships and ensure clients achieve maximum value from their technology investments? Liquid Intelligent Technologies is seeking a dedicated and results-oriented Customer Success Manager to join our growing team. This is a fully remote position based in Bulawayo, Bulawayo Province, allowing you to make a significant impact from wherever you are. As a Customer Success Manager, you will be the primary point of contact and trusted advisor for a portfolio of key enterprise and mid-market clients. Your mission will be to proactively engage with customers, understand their business objectives, and align them with Liquid's innovative suite of telecommunications and ICT solutions. You will play a critical role in customer onboarding, adoption, retention, and expansion, working collaboratively with sales, technical support, and product teams to deliver an exceptional customer experience. We are looking for someone who can anticipate customer needs, mitigate risks, identify opportunities for growth, and ultimately contribute to long-term customer satisfaction and loyalty. If you thrive in a dynamic, fast-paced environment and are committed to empowering businesses through technology, we encourage you to apply. Your ability to communicate complex technical concepts simply, coupled with a strategic mindset, will be key to success in this role. This is more than just managing accounts; it's about building lasting partnerships that drive mutual growth, ensuring our customers not only succeed but also become advocates for Liquid Intelligent Technologies.

Key Responsibilities

• Manage a portfolio of assigned customers, building strong, lasting relationships and serving as a trusted advisor.
• Drive customer onboarding, product adoption, and feature utilization to ensure clients realize the full value of Liquid’s solutions.
• Proactively engage with customers to understand their business objectives, challenges, and evolving needs.
• Identify opportunities for upselling and cross-selling additional Liquid services by demonstrating clear value.
• Monitor customer health and usage metrics, proactively addressing at-risk accounts and ensuring high retention rates.
• Act as the voice of the customer internally, providing feedback to product, sales, and support teams to improve services and solutions.
• Lead regular business reviews with customers, showcasing value achieved and strategic recommendations.
• Collaborate with internal teams (sales, technical support, operations) to resolve customer issues and ensure a seamless experience.
• Develop and execute success plans for key accounts, outlining critical success factors and metrics.
• Stay informed about Liquid's product roadmap, industry trends, and competitive landscape.

Required Skills

• Proven experience (3+ years) in a Customer Success, Account Management, or similar client-facing role, preferably in the technology or telecommunications sector.
• Excellent verbal and written communication skills, with the ability to articulate complex technical information to non-technical audiences.
• Strong interpersonal skills with a knack for building rapport and fostering strong client relationships.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Problem-solving aptitude with a proactive and results-oriented approach.
• Self-motivated and able to work independently in a remote work setting.
• Solid understanding of ICT, cloud services, and connectivity solutions.

Preferred Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Experience working with enterprise or mid-market clients in an African market.
• Familiarity with SaaS business models and customer lifecycle management.
• Certifications in project management or customer success methodologies.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work remotely and flexibly.
• Access to continuous learning and professional development programs.
• A vibrant and supportive team culture.
• Contribution to meaningful projects that impact Africa's digital future.
• Health and wellness benefits.
• Generous paid time off.

How to Apply

Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your experience in customer success, particularly within the technology or telecommunications industry, and your ability to thrive in a remote work environment. We look forward to reviewing your application and exploring how your expertise can contribute to Liquid's mission.