Customer Service Advisors (Contact Centre)

Overview

This busy department provides a front‑line service dealing with inbound calls, emails and social media enquiries from our customers. You will be working within a fast‑paced call centre environment dealing with enquiries for Council Services including Council Tax, Benefits, Planning, Elections, Adult Social Services, Blue Car Badge and Libraries, providing accurate advice to enable customer query resolution at the first point of contact. Trafford Council and its partners in the public, private and third sectors are working together to close inequality gaps and maximise Trafford’s huge potential, building the best future for all our communities.

Responsibilities

  • Provide accurate advice and resolve customer queries at first contact.
  • Manage inbound calls, emails and social media enquiries.
  • Deliver exceptional customer service in a high‑volume call centre setting.

Qualifications & Skills

  • Customer service work experience and skills.
  • Motivation: Please explain why you want this role at Trafford Council.
  • Authenticity: Genuine, non‑AI content; passionate about delivering excellent customer services to residents, visitors, businesses and partners.
  • Empathy, enthusiasm, a motivated approach, excellent interpersonal and communication skills, a positive attitude, numeracy and literate, punctual and pro‑active, ownership of actions.

Work Schedule & Conditions

  • Flexibility required to work between the hours of 9.00 am – 5.00 pm Monday to Friday.
  • Work on a rota basis, Monday to Friday between the hours of 9 am – 5 pm.
  • A basic DBS check will be required.
  • Potential for hybrid working at home and in the office.

About the benefits

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people‑centered and values‑based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.

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