Customer Service & Admin Coordinator

OVERVIEW

We are recruiting on behalf of our client for a Customer Service & Admin Coordinator.

Our client is a US-based e-commerce business seeking a reliable and detail-oriented coordinator to serve as a central point of contact for customer inquiries while managing key administrative functions.

This role is well-suited to someone who takes ownership of their work, responds promptly to customer needs, and keeps back-end processes running smoothly. The position is fully remote and requires availability during US Eastern Standard Time (EST) business hours.

KEY RESPONSIBILITIES

  • Respond to customer inquiries promptly and professionally via email and other communication channels

  • Manage and process purchase orders accurately, ensuring timely follow-up and resolution of any discrepancies

  • Maintain and update system pricing, ensuring records are current and consistent

  • Assist with the creation, updating, and management of product or service listings

  • Coordinate general administrative tasks including document management, data entry, and internal record-keeping

  • Track order statuses and liaise with relevant internal stakeholders to ensure fulfillment and customer satisfaction

  • Identify and flag process gaps or recurring customer issues to support continuous improvement

REQUIREMENTS

  • Matric (Grade 12) as a minimum; a National Diploma or relevant NQF Level 6 qualification is advantageous

  • Minimum 2 years of experience in a customer service, administrative, or coordination role

  • Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort working with online platforms and order management systems

  • Strong written English communication skills with a professional and clear correspondence style

  • Reliable home office setup with stable internet connectivity

    • Ability to work consistently during US Eastern Standard Time (EST) business hours

PREFERRED EXPERIENCE

  • Prior experience working with US or UK-based clients or in a remote staffing environment

  • Familiarity with e-commerce platforms, listing management, or product catalog administration

  • Experience processing purchase orders or working within a procurement or sales support function

  • Exposure to CRM or helpdesk tools such as Zendesk, HubSpot, or similar platforms

KEY COMPETENCIES

  • Strong communication skills

  • High attention to detail

  • Strong organizational skills

  • Ability to work independently

  • Professionalism and reliability
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