Client Bookings Lead (Full Time, Remote)

Job post summary

Date posted: April 9, 2026

Pay:

  • Base pay: £2,200 – £2,600/month (dependent on experience)
  • Plus structured bonus/commission after probation, based on hitting monthly booking/conversion targets
  • £200 sign-on bonus for successful candidates (After probation)
  • Take-home of up to £3,600/month after probation
Job description

Job title: Client Bookings Lead – Pet Cremation UK (Full Time, Remote)

  • This is a fully remote position.
  • This is a contractor role
  • We are looking for a compassionate and confident Customer Enquiry Specialist to join Pet Cremation UK.
  • As the first point of contact for pet owners, you will guide families through one of the most difficult moments of their lives with empathy, professionalism, and reassurance.
  • You'll handle both inbound and outbound enquiries, helping customers understand their options, answer their questions, and arrange the service that best meets their needs.
  • This role combines exceptional customer care with the aim of converting enquiries into confirmed bookings. Success comes from building trust, communicating with compassion, and confidently guiding customers through the decision-making process while delivering an outstanding customer experience.
Available position
  • Full-time role (Day Shift)
  • Remote — work from home
  • Schedule: Monday to Friday, 7:30am – 4:30pm
Key responsibilities
  • Handle inbound calls from grieving pet owners with exceptional empathy and sensitivity
  • Make outbound calls to customers who have requested a callback
  • Guide customers through the cremation or euthanasia booking process with patience and understanding
  • Provide clear information about our services, pricing, and timelines
  • Maintain accurate customer records and booking details
  • Offer emotional support while maintaining professional boundaries
  • Coordinate with our operations team to ensure smooth collection
Essential requirements
  • Exceptional verbal communication skills with a naturally calming phone manner
  • High level of empathy and emotional intelligence
  • Experience in customer service, preferably in sensitive or bereavement-related fields
  • Ability to remain composed and supportive during emotional conversations
  • Strong active listening skills and patience
  • Experience working with CRM systems (Pipedrive or similar) and routing systems
  • Reliable internet connection and a quiet home workspace
Desirable qualities
  • Understanding of grief processes and bereavement support
  • Ability to work independently with minimal supervision
  • Professional telephone manner and articulate speaking voice
What we offer
  • £200 sign-on bonus upon successful appointment
  • Commission and structured bonus scheme after probation, tied to monthly booking/conversion targets
  • Meaningful work helping families during a difficult time
  • Remote working (from home)
  • A supportive team environment
  • Comprehensive training on our services and customer care approach
How to apply
  • Please send your CV to be considered for this role. We are actively hiring and looking to fill this position as soon as possible.
  • Shortlisted candidates will be invited to complete a short video assessment — this takes approximately 5–10 minutes and involves a few scenario-based questions to help us understand how you'd handle real customer interactions.
  • Successful candidates will then be invited to a final interview with our hiring manager, this can be done in-person (preferred) or online.
  • Office based in London.
  • We look forward to hearing from you.
Summary
  • Job type: Full-time
  • Benefits: Work from home
  • Language: English (required)
  • Work location: Remote
Job Type: Part-time

Pay: £2,200.00-£3,600.00 per month

Benefits

  • Work from home
Language:
  • English (required)
Work Location: Remote
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