The successful candidates will be expected to perform the following:

Immigration Law Enforcement

• Assist in planning and coordinating the activities of the immigration unit.
• Implement policies and procedures related to immigration and border control.
• Supervise and provide guidance to immigration officers.
• Ensure compliance with immigration laws and regulations.
• Liaise with other law enforcement agencies and stakeholders.
• Prepare reports and maintain records of immigration activities.
• Handle escalated cases and make decisions on complex immigration matters.

Client and Customer Service

• Promptly attentively respond to customer requests within established parameters and time frames.
• Assess or check with customer to ensure solution meets request.

Risk and Compliance

• Ensure that the Immigration legislature and approved protocols are enforced and respond to inquiries and requests in relation to immigration matters to ensure effective immigration management in the Port of Entry.
• Ensure that the unit adheres to all organizational deadlines.
• Assist with the submission of mandatory reports and information.
• Prepare reports by collecting information for the Manager/ Assistant Manager.
• Co-ordinate and compile the department’s monthly and quarterly reports.
• Track commitments, report deadlines and manage follow-ups.
• Process all documentation according to BMA policies and procedures as well as document control principals, within specified set time frames to ensure compliance.
• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit requirements.
• Maintain quality risk management standards in line with relevant requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Review related Standard Operating Procedures in consultation with the Manager to ensure business optimisation.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

Stakeholder Relations

• Establish and maintain relationships with intelligence agencies, international organizations, and industry stakeholders to facilitate information sharing and cooperation in combating illicit activities.
• Represent and participate in the BMA’s committees and tasks teams as member of the executive team.
• Take the lead in industry related forums, conferences and workshops to gain industry insight for the purpose of business improvement, and position the BMA.

Knowledge

• Knowledge of South African Constitution
• Knowledge of the Refugees Act and Immigration Act
• Knowledge and understanding of Criminal Procedure Act
• Knowledge of International treaties
• Knowledge of the Public Service Regulatory Framework
• Knowledge and understanding of all Acts administered by the Department
• Border Management Authority Act,2020
• Public Administration Management Act
• Protected Disclosures Act, 2000 (Act No. 26 of 2000)
• Public Finance Management Act

Minimum requirements

• Grade 12 National Senior Certificate,
• Undergraduate qualification at NQF 6 as recognised by SAQA in a Social Science/Law/Security studies/Public Administration
• 3 years at supervisory/ Specialist/ Professionals in customer care services or immigration services
• Flexibility in working hours will be required to meet demands of the role.
• May be required to work overtime.
• Valid driver’s License

The BMA is an equal opportunity employer committed to employment equity and workforce diversity. Preference may be given to suitably qualified candidates from designated groups in line with the BMA employment equity plan. The BMA reserves the right not to make an appointment to the advertised positions. It is the applicant’s responsibility to have all foreign qualifications evaluated by South African Qualification Authority (SAQA) and to confirm the appropriate NQF level and to provide proof of such evaluation report.

• It is the applicant's responsibility to have all foreign qualifications evaluated by South African Qualification Authority (SAQA) confirm the appropriate NQF level and to provide proof of such evaluation.
• Shortlisted candidates may be subjected to an interview and technical assessment (s) which assesses the candidate's demonstrated professional and technical competency against the job requirements and duties).
• Candidates potentially considered suitable after the interview and technical test(s) for senior positions, will be subjected to a competency assessment (which tests the candidate's demonstrated proficiency in the professional dimensions attached to the level of the post):
• Employment suitability check will be conducted on the shortlisted candidates (credit, criminal, citizenship, employment references and qualification verifications):
• Appointment will be subjected to a mandatory vetting/security clearance appropriate to the level of the position.

NB: This position is being re-advertised, and candidates who previously applied are encouraged to reapply should they still be interested in the position

Closing date: 04 SEPTEMBER 2026