Role Responsibilities

As a Business Development Manager, you will play a critical role in driving growth and strengthening Western Union's presence across East Africa, including Mauritius, Madagascar, Comoros, and Seychelles. You will be responsible for identifying new business opportunities, expanding our retail and digital footprint, and building strong partnerships that help deliver exceptional customer experiences. Working across sales, marketing, operations, and compliance teams, you'll help shape strategies that support sustainable growth while enhancing our market position and customer reach.

• Drive revenue growth by maximizing performance across existing retail agent networks.
• Identify and execute opportunities to expand Western Union's retail presence and digital offerings across the region.
• Analyze market trends, customer behavior, and competitor activities to support strategic decision-making.
• Develop and implement pricing strategies that strengthen competitiveness and support business growth.
• Build and maintain strong relationships with internal and external stakeholders, including strategic partners and agents.
• Collaborate with marketing, operations, and compliance teams to support key business initiatives and ensure operational excellence.
• Identify new business opportunities and strategic partnerships that contribute to long-term growth.
• Support the delivery of innovative customer solutions that enhance engagement and strengthen customer loyalty.

Role Requirements

• Fluent French and English language skills, with the ability to build relationships across multiple markets.
• Proven track record of driving business growth, revenue expansion, or market development.
• Experience managing commercial partnerships, agent networks, or customer-facing business relationships.
• Strong commercial mindset with the ability to identify opportunities and turn them into results.
• Comfortable working in a fast-paced, entrepreneurial environment where initiative and ownership are valued.

Workplace Option

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your South Africa-specific benefits include:

• Medical aid options
• Retirement and savings benefits
• Life and disability insurance
• Employee assistance programs
• Learning and development opportunities

Other Details

We are passionate about honoring our employees' identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.