Business Development and Customer Experience Manager Job in Kenya

<p><strong>Job Title:</strong> Business Development and Customer Experience Manager</p> <p><strong>Company:</strong> Mac & More Solutions</p> <p><strong>Location:</strong>  Westlands, Nairobi, Kenya</p> <p><strong>About Us:</strong></p> <p>Mac & More Solutions is a leading distributor of premium electronics brands, specializing in Apple Products, Wacom, Tech, Laci, Moshi, and other cutting-edge technologies. We are dedicated to providing innovative solutions and exceptional service to our clients, driving growth and success in the ever-evolving electronics industry.</p> <p><strong>Job Description:</strong></p> <p>As the Business Development and Customer Experience Manager at Mac & More Solutions, you will play a pivotal role in driving business growth and enhancing the overall customer experience. Your primary responsibilities will include:</p> <p>– Identifying and pursuing new business opportunities within the Kenyan market, including partnerships, collaborations, and strategic alliances.<br /> – Developing and executing innovative strategies to expand our client base and increase market penetration.<br /> – Building and maintaining strong relationships with existing clients, ensuring exceptional customer satisfaction and retention.<br /> – Analyzing market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.<br /> – Collaborating with internal teams to develop and implement customer-centric initiatives and solutions.<br /> – Monitoring and optimizing key performance indicators (KPIs) to track progress and achieve business objectives.</p> <p><strong>Qualifications:</strong></p> <p>– Bachelor’s degree in Business Administration, Marketing, or a related field.<br /> – Proven track record in business development, sales, or customer experience management, with a minimum of 3+ of relevant experience.<br /> – Strong leadership and communication skills, with the ability to influence and inspire cross-functional teams.<br /> – Strategic thinker with a results-oriented mindset and a passion for driving continuous improvement.<br /> – Excellent analytical skills, with the ability to interpret data and insights to inform decision-making.<br /> – Familiarity with the electronics industry and knowledge of Apple Products, Wacom, Tech, Laci, Moshi, or related brands preferred.</p> <p><strong>Location:</strong></p> <p>This position is based at our headquarters in Westlands, Nairobi, Kenya.</p> <p><strong>How to Apply:</strong></p> <p>If you are a dynamic and forward-thinking professional with a passion for business development and customer experience management, we want to hear from you! Please submit your application and CV to hr@mac-more.co.ke, with the subject line “Business Development and Customer Experience Manager Application – [Your Name]”.</p> <p>At Mac & More Solutions, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and empowered to succeed. Join us in shaping the future of electronics distribution in Kenya and beyond!</p>

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