Blue Badge Officer

Role Overview This busy department provides a front-line service dealing with inbound calls, emails and social media enquiries from our customers. You will be working within a fast-paced Call Centre environment dealing with enquiries for Council Services including - Council Tax, Benefits, Planning, Elections, Adult Social Services, Blue Car Badge and Libraries, providing accurate advice to enable customer query resolution at the first point of contact.About Trafford Council Trafford Council and its partners in the public, private and third sectors are embarking on a vision which sees us working together to close inequality gaps and maximise Trafford\'s huge potential. Our vision is working together to build the best future for all our communities and everyone in Trafford.Trafford really is a great place to work. With a positive permission culture, we embrace innovation and encourage performance. We\'re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.Key Responsibilities Motivation: Please explain why you want this role at Trafford CouncilAuthenticity: Please do not use AI generated content, we are looking for genuine, authentic applications., We are looking for individuals who are passionate about delivering excellent customer services to our residents, visitors, businesses and partners. Candidates will need to be empathetic, enthusiastic and have a motivated approach to deliver a great customer experience for all our customers. We are looking for team players that are able to work well under pressure, have excellent interpersonal and communication skills, plus a positive attitude. You will need to be numerate, literate, punctual and pro-active and take ownership of your actions.Flexibility will be required to work between the hours of 9.00am - 5.00pm Monday to Friday to meet the needs of the service.Working Wednesday to Friday between the hours of 9am- 5pmA basic DBS check with be required.Potential for hybrid working at home and in the officeAbout the Benefits You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter, so you will have the opportunity to shape how we do things here at Trafford. Trafford recognises the importance of staff wellbeing and offers a number of initiatives for staff including mindfulness, mental health first aiders, running & walking groups and health and wellbeing events.Our great benefits include:Local Government Pension SchemeHome Technology SchemeCar Lease SchemeCycle to Work schemeSimply Healthcare Employee Discount Scheme - \'Perks at Work\'

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Salary: GBP 30000 - 42000 per year
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