Overview

We are seeking a highly detail‑oriented AI Content Reviewer to evaluate AI‑generated content for quality, accuracy, compliance, and alignment with organizational standards. This role plays a critical part in ensuring AI‑powered systems deliver reliable, safe, and effective outputs across various business applications.

Key Responsibilities

• Content Review & Evaluation
  • Assess AI-generated outputs against quality and performance standards.
  • Review AI-generated content for accuracy and relevance.
  • Identify factual inconsistencies, biases, and quality issues.
  • Evaluate content against established guidelines and policies.
  • Escalate concerns where necessary.
• Quality Assurance & Compliance
  • Maintain high standards across AI-generated content.
  • Conduct quality reviews and audits.
  • Ensure content complies with regulatory and organizational requirements.
  • Support the identification of harmful or inappropriate outputs.
  • Maintain documentation of review outcomes.
• Feedback & Improvement
  • Support continuous AI model improvement.
  • Provide structured feedback to AI trainers and prompt engineers.
  • Identify recurring issues and trends.
  • Recommend improvements to prompts and training processes.
  • Support content optimization initiatives.
• Reporting & Analysis
  • Provide insights into AI performance and content quality.
  • Track review metrics and quality trends.Prepare reports and recommendations.
  • Assist with root cause analysis activities.
  • Support performance benchmarking exercises.
• Continuous Learning & Development
  • Contribute to organizational AI maturity.
  • Stay current with AI technologies and industry developments.
  • Participate in calibration and training sessions.
  • Assist with updating review guidelines.
  • Promote best practices across AI operations.

Qualifications

• Bachelor's Degree or Diploma in Communications, Journalism, Linguistics, English, Business, Information Systems, or a related field.
• Minimum 2 years of experience in content review, quality assurance, moderation, compliance, or related roles.
• Exceptional written communication skills.
• Strong attention to detail and analytical thinking.
• Ability to assess content objectively and consistently.
• Experience following quality standards and review processes.
• Strong organizational and time‑management skills.
• Ability to manage large volumes of content efficiently.
• Comfortable working with AI-generated outputs.
• Strong problem‑solving and decision‑making abilities.
• Proficiency in Microsoft Office or Google Workspace.
• Ability to collaborate effectively with cross‑functional teams.

Nice to Have

• Experience working with AI or Generative AI technologies.
• Background in content moderation or content quality assurance.
• Experience within technology, SaaS, or BPO environments.
• Knowledge of prompt engineering concepts.
• Familiarity with AI governance principles.
• Experience reviewing multilingual content.
• Understanding of conversational AI.
• Exposure to AI evaluation frameworks.

Job Details

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations: Must be authorized to work in the country where the job is based.

Background & Security

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Equal Employment Opportunity

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.