Admin Receptionist I Pasig (INT-491F746)

Make your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE ASSOCIATE!

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external. 

On top of your salary, here are the exciting benefits you can look forward to:

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.

  • Making sound decision-making and flexibility to ensure team dynamics and productivity.

  • Competitive salary and benefits

  • HMO + free dependent

  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)

  • Diverse learning & growth opportunities

  • Accessible Cloud HR platform (Sprout)

  • Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:

FRONT DESK MANAGEMENT: 

  1. Provides support on the reception/front desk through: 

  • Answers and disperses calls and inquiries 

  • Welcomes / receives applicants, visitors and clients of the Company 

  • Responds/addresses tenant concerns and walk-in inquiries 

  • Handles daily incoming and outgoing mails 

  • Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications 

  • Manages the front office on a daily basis 

  • Assists photocopy, printing, scanning client request 

  • Gatepass / work permit processing 

  • Prepares and accomplishes errand form 

  • Monitors the cleanliness in concessionaire area 

  1. Any ad hoc duties as required 

GENERAL SERVICES / TENANT SERVICES 

  • Point person / Representative in the workplace 

  • Conference room reservations 

  • Reports and coordinates any workplace issues and ensures job completion 

  • Provides administrative support to members 

  • Provides unmatched customer experience 

  • Builds strong relationship with members 

  • Enforces company policies and procedures, and safety and health regulations and standards 

GENERAL ADMIN 

  • Attends ticket request within SLA  

  • Assists office walk tour with prospective client and marketing events 

  • Offers and serves refreshment to Client 

  • Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI 

  • Coordinates with vendor for any Client request below 20K 

  • Distributes weekly and quarterly treats 

  • Follows operational processes and procedures 

  • Enforces house rules and security policy 

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT  

  • Maintains Office Show-readiness, cleanliness and maintenance 

  • Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs  

  • Coordinates with Customer Experience Lead for any facilities/Building issues 

To apply, you must be an expert on the following requirements:


  • Capable for dealing with local staff and foreign clients 

  • Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality. 

  • Superb verbal and written communication skills 

  • has high attention to detail, fast learner 

  • Excellent interpersonal skills 

  • Extraordinary multitasking skills 

  • Good time management skills 

  • Capable of working under minimal supervision 

  • Ability to present well to high level clients – local and foreign 

  • Ability to deliver services with the highest standards 

  • Willing to work on a nightshift and shifting schedule 

  • Willing to be assigned to other KMC sites

It will also be favorable if you are knowledgeable in:

Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)

Hospitality or Customer service background is a plus

At least 1-2 years work experience as Front Office Staff or Admin Assistant


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