Account Executive, Alternative Health & Advocacy
Job Description:
- Serve as a primary interface for Meritain products and services and create demand with customers
- Develop and execute account management strategies for strategic, multi-geography or high-tier books of business
- Manage service-level discussions, process improvements, benefits-plan operations, service-gap identification, root-cause analysis, and solution development
- Develop and execute renewals to achieve margin, customer-retention, membership, persistency, and renewal targets
- Prepare clients for renewals by explaining benefit-plan cost drivers, offering cost-reduction solutions, and delivering renewals to clients and producers
- Formulate complex financial recommendations and present them to management
- Support New Business Sales with finalist meetings for new business and opportunities
- Assess competitive environments and develop sales strategies to capitalize on market opportunities
- Create and execute strategic cross-functional annual business plans and customer account strategies
- Retain and cultivate a profitable book of business through renewal coordination
- Collaborate across Meritain and business functions to understand customer needs and address key issues
- Lead Customer Strategy & Relationship Management for day-to-day contacts, senior management, and key decision makers
- Lead and manage producer relationships for assigned customers
- Coordinate communications regarding Meritain business announcements and operational support
- Own financial management, renewal strategies, upsell activities, pricing, negotiations, and profitability alignment for the assigned portfolio
- Present customer reporting with analytics, trends, and recommendations for additional programs and services
- Lead client presentations and communicate with internal and external parties
- Travel to offsite locations for in-person meetings as needed
Requirements:
- 5+ years of relevant industry experience as an Account Manager or Account Executive
- Experience within the Third-Party Administrator (TPA) industry, health plan, healthcare consulting, or employee benefits environment
- Demonstrated success collaborating across highly matrixed organizations and managing multiple priorities
- Strong relationship management, communication, and problem-solving skills
- Ability to influence outcomes and drive initiatives without direct authority
- Desire to contribute to organizational growth, team development, and long-term strategic planning
- Health & Life license required
- Bachelor’s degree or equivalent work experience
- Knowledge of advocacy, navigation, care management, centers of excellence, or alternative health solution models preferred
- Experience with strategic vendor, advocacy, or navigation partner relationships preferred
- Ability to communicate with internal and external parties
- Ability to travel to offsite locations for in-person meetings as needed
Benefits:
- Competitive base salary
- Sales Incentive Commission on top of base salary
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- Comprehensive benefits package for eligible full-time colleagues and their families
